Shipping Policy
Welcome to Phoenix Jewels! We are dedicated to providing you with an excellent shopping experience. Below you will find our detailed shipping policy, designed to offer clarity and transparency regarding our shipping processes.
Shipping Charges
Flat Rate Shipping: We charge a flat rate of 100 INR for shipping on all orders within India.
Delivery Time
Estimated Delivery Time: Orders are typically delivered within 3 to 5 working days from the date of dispatch.
Order Processing
Processing Time: All orders are processed within 1 business day. We process orders every day, including weekends and holidays.
Dispatch Notification: Once your order is dispatched, you will receive an email confirmation with tracking details.
Live Tracking
Tracking Your Order: We provide a live tracking code for all orders, allowing you to easily monitor the status and location of your parcel. You can track your order through our tracking page or directly on the Shiprocket website.
Shipping Carriers
Partnered Couriers: We collaborate with Shiprocket to ensure timely and safe delivery of your jewelry.
Packaging
Professional Packaging: All jewelry items are packaged in professional jewelry boxes to ensure they arrive in perfect condition.
International Shipping
Currently, we only offer shipping within India. We are working on expanding our services to international customers and will update our policy once this option becomes available.
Delivery Issues
Undeliverable Packages: In the event a package is returned to us due to incorrect address information provided by the customer, or if the package remains unclaimed, additional shipping charges may apply for re-dispatch.
Lost or Damaged Packages: If your package is lost or arrives damaged, please contact our customer service team immediately for assistance.
Changes to the Shipping Policy
Phoenix Jewels reserves the right to update or modify this shipping policy at any time without prior notice. Any changes will be posted on this page, so please check back periodically.
Contact Us
For any questions or concerns about our shipping policy, please contact us at:
Phone: +91 93540 79954
Email: phxjewels@gmail.com
Or via the contact us option on our website.
Thank you for choosing Phoenix Jewels! We appreciate your business and are dedicated to ensuring your satisfaction with every purchase.
Shipping Charges
Flat Rate Shipping: We charge a flat rate of 100 INR for shipping on all orders within India.
Delivery Time
Estimated Delivery Time: Orders are typically delivered within 3 to 5 working days from the date of dispatch.
Order Processing
Processing Time: All orders are processed within 1 business day. We process orders every day, including weekends and holidays.
Dispatch Notification: Once your order is dispatched, you will receive an email confirmation with tracking details.
Live Tracking
Tracking Your Order: We provide a live tracking code for all orders, allowing you to easily monitor the status and location of your parcel. You can track your order through our tracking page or directly on the Shiprocket website.
Shipping Carriers
Partnered Couriers: We collaborate with Shiprocket to ensure timely and safe delivery of your jewelry.
Packaging
Professional Packaging: All jewelry items are packaged in professional jewelry boxes to ensure they arrive in perfect condition.
International Shipping
Currently, we only offer shipping within India. We are working on expanding our services to international customers and will update our policy once this option becomes available.
Delivery Issues
Undeliverable Packages: In the event a package is returned to us due to incorrect address information provided by the customer, or if the package remains unclaimed, additional shipping charges may apply for re-dispatch.
Lost or Damaged Packages: If your package is lost or arrives damaged, please contact our customer service team immediately for assistance.
Changes to the Shipping Policy
Phoenix Jewels reserves the right to update or modify this shipping policy at any time without prior notice. Any changes will be posted on this page, so please check back periodically.
Contact Us
For any questions or concerns about our shipping policy, please contact us at:
Phone: +91 93540 79954
Email: phxjewels@gmail.com
Or via the contact us option on our website.
Thank you for choosing Phoenix Jewels! We appreciate your business and are dedicated to ensuring your satisfaction with every purchase.